Frequently Asked Questions

• Community Access & Social Participation
• In-Home Support
• Personal Care
• Domestic Assistance & Cleaning
• Transport Services
• Shopping & Meal Preparation
• Medication Prompting
• Support with Appointments
• Skill Development & Capacity Building

If you are unsure whether we can assist with a specific task, feel free to contact us.

No. While we support NDIS participants, we also provide services to private clients, families, and people needing general community assistance.

We currently support clients across South Australia, including:

• Adelaide Metro
• Northern Suburbs
• Southern Suburbs
• Eastern Suburbs
• Western Suburbs
• Surrounding regional areas (subject to availability)

Please contact us to confirm if we can assist in your suburb.

Yes. All FollowCare support workers are:

• Fully screened and background checked
• Trained in disability and community support
• Hold mandatory certifications such as First Aid, CPR, and NDIS screening
• Experienced in providing quality, person-centred care

Absolutely. We believe in client choice and control. You can:

• Choose a specific support worker
• Request a support worker with certain skills or attributes
• Provide feedback or request changes at any time

You can book by:

• Filling out our online enquiry form
• Emailing info@followcareservices.com
• Calling us directly
• Requesting a callback via our website

We aim to respond to all enquiries within 24 hours.

Office hours: Monday to Friday, 9am – 5pm

Service hours: We provide supports 7 days a week, depending on availability.

Yes. We offer weekend, public holiday and after-hours support, subject to worker availability. Additional NDIS rates may apply.

For NDIS participants, fees are charged according to the NDIS Pricing Arrangements (Price Guide).

Private clients receive a clear quote before service begins. No hidden fees.

Yes. However, cancellation fees may apply in accordance with the NDIS cancellation policy.

We kindly ask for at least 7 days' notice whenever possible.

Yes, we can support you with:

• Medical appointments
• Grocery shopping
• Community participation
• Social activities
• School or work transport

Transport costs follow NDIS guidelines.

We provide medication prompting and reminders.

For medication administration, a trained worker may be required depending on your needs.

We follow strict safety and compliance protocols, including:

• NDIS Practice Standards
• Worker screening & police checks
• Incident reporting procedures
• Mandatory training
• Regular quality audits

Your safety is our priority.

Yes. We offer:

• General cleaning
• Tidying and organisation
• Laundry and folding
• Dishwashing
• Bathroom and kitchen cleaning
• Rubbish removal

Yes. We provide capacity-building support such as:

• Budgeting and money skills
• Meal planning and cooking skills
• Community engagement
• Communication and social skills
• Daily living independence

You can provide feedback by:

• Email: info@followcareservices.com
• Phone: +61 431 116 739
• Website feedback form

Complaints are handled confidentially and in line with NDIS guidelines.

Yes. We comply with Australian Privacy Laws and the NDIS Code of Conduct.

Please refer to our full Privacy Policy for details.

We support:

• Self-managed participants
• Plan-managed participants
• NDIA-managed participants

In many cases, we can begin within a few days.

Urgent requests may be accommodated depending on team availability.

Yes. With your consent, family members or guardians can help in planning and reviewing supports.