Governing your access to and use of FollowCare Services
These Terms and Conditions ("Terms") govern your access to and use of the FollowCare Services website and any related communications or services provided by FollowCare Services ("we", "us", "our").
By accessing our website, submitting an enquiry, or engaging with our services, you agree to be bound by these Terms.
FollowCare Services provides disability and community support services in Australia, including supports funded under the National Disability Insurance Scheme (NDIS).
We operate in accordance with:
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others. You must not:
We reserve the right to restrict or suspend access if misuse is identified.
Information on this website is provided for general informational purposes only and does not constitute legal, medical, or professional advice.
While we make reasonable efforts to keep information accurate and up to date, services, availability, and eligibility may change and content may not apply to every individual situation. We recommend contacting us directly to confirm suitability and service details.
By submitting an enquiry through our website, email, phone, or third-party platforms, you acknowledge that the information you provide is accurate and given voluntarily, and that we may use your information to respond to your enquiry and discuss potential services.
We do not guarantee service availability or acceptance of any referral.
Engaging FollowCare Services is subject to eligibility assessment, capacity and worker availability, agreement on scope of supports, and applicable service agreements or booking confirmations. Services are not considered confirmed until agreed in writing or via the relevant platform.
FollowCare Services may interact with participants, families, and coordinators through third-party platforms (such as Mable, Hireup, or referral systems). We are not responsible for privacy practices of third-party platforms or technical issues outside our control.
Our workers and representatives adhere to professional boundaries, the NDIS Code of Conduct, and respectful and appropriate communication. Any inappropriate, abusive, or unsafe behaviour toward our staff may result in suspension or termination of services.
Your use of this website and our services is also governed by our Privacy Policy, which forms part of these Terms. Please review our Privacy Policy for details on how we collect, use, and disclose personal information.
To the maximum extent permitted by law, FollowCare Services is not liable for any indirect, incidental, or consequential loss arising from use of this website or reliance on its content, and we do not guarantee uninterrupted or error-free access to the website. Nothing in these Terms excludes rights you may have under Australian Consumer Law.
All content on this website, including text, logos, branding, and images, is the property of FollowCare Services unless otherwise stated. You may not reproduce, distribute, or use our content without prior written permission.
We are committed to accessible communication. If you require assistance:
We may update these Terms from time to time. The most current version will always be published on our website. Continued use of the website or services after changes constitutes acceptance of the updated Terms.
These Terms and Conditions are governed by the laws of Australia, and where applicable, the laws of the State of South Australia. Any disputes arising in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of South Australia.
